From bill of material to the service call, one thread.
ChannelSnap Manufacturing & Field Service Edition streamlines all of your service and manufacturing processes in one easy-to-use platform. Boost your success by always making the right decisions at the right time.
Materials, labour and overhead captured against every work order, so you price on actual cost rather than a guess.
Builds you can finish
Component availability checked before you release a build, with shortages flagged while there is still time to expedite.
Service with the full story
Technicians dispatched with the job history, the parts required and van stock accounted for.
Master inventory, manufacturing & field service.
ChannelSnap gives your team the tools and insights to collaborate efficiently, make informed decisions and drive business growth, with CRM, quoting, purchasing, inventory, finance and manufacturing in one system.
Access from anywhere
Use ChannelSnap at any time, from any web browser.
Field service and scheduling
Schedule customer service calls and remote technician tasks, with the job history and the parts required in view.
Inventory management
Detailed inventory tracking, and movement of items between inventories.
MRP
Assess the impact on inventory before you begin manufacturing.
Workflow optimisation
ChannelSnap can be customised to match your company’s unique workflows and data requirements.
Connect your eCommerce
Sync inventory and products with Shopify and pull new orders straight into ChannelSnap.
Bills of materials, production and routings
Multi-level BOMs with versioning, substitutes and scrap factors, plus the operations that build them.
Work orders and production scheduling
Release work against demand or forecast, see capacity, and give sales a promise date grounded in reality.
Job costing as it happens
Materials, labour and overhead captured against the work order, giving actual cost against standard.
Component availability and shortages
Know before you release a build whether you can finish it, and what to expedite if not.
Mobile for technicians
Technicians receive and complete service calls on their phone, schedule follow-ups and record the parts they use.
Service contracts and warranty
Track entitlement, renewals and warranty claims against the serial number you shipped.
Field service, production and sub-contractors, working as one.
From the first quote to the factory floor to the service call, every job is tracked on one record, so cost, status and history are always in view.
Field service
Schedule, dispatch and close every service call
ChannelSnap is built to streamline field service, off-site installations and manufacturing. From intuitive, drag-and-drop scheduling of technicians to mobile data collection and service call completion, it optimises every step to boost your productivity.
Drag-and-drop scheduling calendar
Service and installation calendars
Mobile app for technicians
Google Maps integration
Customer signatures on mobile
Site surveys
Preventative maintenance forms
Production
From the first quote to the factory floor
With the integrated MRP (Material Requirements Planning) module, you can monitor costs and track the status of materials and jobs, from the initial quote to final production on the factory floor. Details flow through automatically, and barcodes record each production stage.
Quote
Production stages
Scanned in and out
Delivery
Installation
Sub-contractors
Bring your sub-contractors into the system
Give the people who work on your behalf their own view of the job.
Sub-contractor portal
Sub-contractors view the service calls assigned to them and keep their own profile up to date.
Sub-contractor pricing
Set the prices sub-contractors pay for the items and services they consume on your behalf.
Certifications
Make sure sub-contractors are up to date with their certifications, such as WHMIS.
Where it hurts
You already know what is not working.
These are the four things manufacturing businesses raise on almost every first call. If two of them are yours, the rest of this page is worth reading.
Does ChannelSnap support multi-level bills of material?
Yes, with versioning, substitute components and scrap factors. Sub-assemblies can be built to stock or consumed directly in a parent build, and costs roll up either way.
Can we track field service and van stock?
Technicians can be scheduled with the parts a job requires, and vehicles can be treated as inventory locations so van stock is counted, replenished and costed like any other location.
How is job cost calculated?
Materials are costed at landed cost as they are consumed, labour is captured against operations, and overhead is applied by the rule you configure. Actual cost is reported against standard so variances are visible while the job is still open.
Manufacturing & Field Service
Talk to someone who speaks your trade.
Our consultants have implemented this configuration repeatedly. The call is short, technical and honest about fit.
